Last Updated: October 16, 2025
This Privacy Policy applies to websites, apps, events and other services we operate under the HeyMate brand. This Privacy Policy describes how Yokk Oiyi and HeyMate ("the app" "we," "us," or "our") collects, uses, and discloses information from and about users of the HeyMate application and related services (collectively, the "Service"). We are committed to protecting your privacy and ensuring you understand our information practices.
By using the HeyMate Service/app, you may share personal information in various ways, such as during account registration or through public actions like posting content or following other users. Given the social nature of our Service, this information may be seen and used by others. We encourage you to be mindful of this when you share information on HeyMate.
By using the HeyMate Service/app, you promise us that you have read, understand and agree to this privacy policy, and you are over 18 years of age. If you do not agree, you must not use the app/service. In such case, you must delete your account and contact us to request deletion of your data.
"Personal Information" refers to data that identifies or can be used to identify you. We collect the following categories of information:
- Third-Party Login: When you sign in via services like Google, we receive information you consent to share, which may include your app ID, date of birth, and gender.
- User Content: We collect content you generate, upload, or transmit, including photos, voice recordings, videos, and text.
- Promotional Events: If you participate in rewards programs or win a prize, we may collect your name, email, address, phone number, and a copy of your identification card.
- Customer Support: Information you provide when you contact us for support.
- Information from Other Users: Other users may provide information about you when they interact with you or submit reports involving you.
We automatically collect information about your interaction with our Service through cookies and similar technologies:
- Device Information: IP address, device identifier, type and version of your device, network type, bandwidth, and error reports.
- Log Information: URLs visited, referral URLs, access times, browsing history, and interaction history with other users (e.g., following lists, gifting history).
- Location Information: We process your geographical data based on your consent or as necessary to provide the Service.
- Service Usage: Details of your activities, such as time spent in chat rooms, visit history.
To enable specific features, we request certain device permissions, which are prompted only when needed:
- Camera & Microphone: For video calls.
- Photo Access: To change your profile picture.
- Photo Storage: To save photos taken within the app.
- Connectivity & Device Features: Internet, Wi-Fi/network state, phone state, and Bluetooth for core functionality.
- Alerts & Advertising: For push notifications and personalized ads (with an opt-out option).
Our Service may contain links to third-party websites, apps, or features that operate under their own privacy policies. We are not responsible for their practices, and we encourage you to review their policies.
- To create and authenticate your account.
- To provide and personalize features.
- To process payments and deliver purchased products.
- To communicate with you regarding Service updates, administrative notices, and customer support.
- To prevent the collection of information from underage users.
- To inform you about new products, services, or promotions via email or push notifications.
- To analyze user behavior, identify trends, and optimize our offerings.
- To provide customized advertisements.
- To prevent fraud, abuse, and other illegal activities.
- For internal operations, including troubleshooting, data analysis, and research.
- To comply with applicable laws, regulations, and legal processes.
- To respond to requests from public authorities and regulators.
- To establish, exercise, or defend legal claims.
- With Other Users: If your profile is public, your content is visible to others on the platform.
- Within Our Corporate Group: We may share information with our affiliates to improve and optimize the Service.
- With Your Consent: We may share your information outside the HeyMate Service with your express or implied consent.
- With Service Providers: We engage authorized partners for services like payment processing, data storage, and analytics, who are bound by confidentiality.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.
- For Legal and Safety Reasons: We may disclose information to comply with legal obligations, protect our rights, prevent harm, or ensure the security of our Service.
- Aggregated Data: We may share anonymized, aggregated data for business analysis.
We implement administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access and disclosure. These measures include encryption, firewalls, and access controls limited to authorized personnel. Please note that no method of electronic transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.
Your data will be stored within the term of your use of the Services and up to the termination of such use (or upon agreement between you and HeyMate) which means the deletion, blocking or suspension of your account on the mobile application and the restriction of your further use of the mobile application; we shall terminate the processing of your personal information, unless the special retention period for the storage of such data is set by the relevant legislation at the time. We may also maintain records to prevent fraud and ensure security, for example when user is banned for violating our terms or misusing our services.
You may choose not to provide certain Personal Information, but this may limit your ability to use specific features like registration, paid services, or promotions. You can access, correct, update, or delete your information through your in-app profile settings.
You have the right to request the deletion of your HeyMate account and associated personal data. You can achieve this through the following methods:
-Open the HeyMate app and navigate to [Profile] -> [Settings]
- Select the option [Delete Account].
- Follow the on-screen instructions to confirm the permanent deletion of your account.
- If you are unable to access the in-app function, you may contact our customer service team through the help center within the app or by sending an email to [email protected].
- Please include your account name and registered email address in your request to help us verify your identity and process the deletion.
Depending on your jurisdiction, you may have the following rights regarding your Personal Information:
- Right to Correct: Request correction of inaccurate or incomplete data.
- Right to Delete: Request deletion of your Personal Information.
- Right to Object: Object to certain processing activities.
- Right to Refuse: Refuse specific permissions (e.g., microphone access) without affecting other Service features.
- Right to Lodge a Complaint: File a complaint with your local data protection authority.
We will respond to verified requests within the timeframe required by applicable law, typically within one month.
California residents have the right to:
- Know what personal information is collected and how it is used.
- Access and receive a portable copy of their data.
- Request deletion of their personal information.
- Opt-out of the sale of personal information or sharing for targeted advertising.
- Not be discriminated against for exercising these rights.
Residents of the European Economic Area have the rights to:
- Access, rectify, and erase their personal data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
To exercise any of these rights, please contact us using the details in Section 12.
Our service is restricted to individuals who are 18 years of age or older. We do not permit individuals under the age of 18 on our platform. If you suspect that a member is under the age of 18, please use the reporting mechanism available on the service.
This policy may change over time. We’re always looking for new and innovative ways to help you build meaningful connections and strive to make sure explanations of our data practices remain up-to-date. We will notify you before material changes take effect so that you have time to review the changes. The "Last Updated" date at the top will reflect any changes. We encourage you to review this policy regularly. Your continued use of the Service after changes constitutes acceptance of the revised policy.
If you have any questions about this Privacy Policy, please contact us via the customer service function within the HeyMate app or by email at [email protected]. We will endeavor to respond within a reasonable timeframe.
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